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48 Hour Service!

The Genesis Bicycles No Extra Charge 48-Hour Service Guarantee
 


At Genesis we love our bikes and understand how much you miss yours when it is in the shop for service. 
With this in mind, our commitment is to complete your service work in 48 hours or less – at no additional cost!

But what if my bike is not ready within 48 hours? 

Barring the exceptions listed below, if we fail on our promise you will
receive a $25 Genesis gift card valid toward your next purchase.

Exceptions:

  • Special ordered parts or delays in reaching you regarding any unforeseen service-related issues which cause the service technician to wait for a response.
  • May not apply during certain sale promotions.
  • If Genesis is closed on any days within 48 hours after your bike is left for service, the work will be completed at least 30 minutes before closing time on the next day after the day(s) we were closed.

DROP OFF:

MONDAY

THURSDAY

FRIDAY

SATURDAY

SUNDAY

READY BY:

THURSDAY 7:30PM

SATURDAY

SUNDAY

MONDAY

THURSDAY


 

Note:
For bikes purchased within one year with our Preferred Cyclist
plan,
routine adjustments are typically completed while you wait!